Privacy Policy

Effective Date: December 12, 2024

Shadow Pond is committed to protecting your privacy.

How does this Privacy Policy apply?

This policy applies to the Shadow Pond LLC website at shadowpond.org, as well as any future websites or portals created by Shadow Pond LLC.

What This Policy Does Not Cover

This privacy policy only applies to information collected through our website. It does not cover services provided or data collected outside of this website, nor does it apply to the practices of third-party companies that are not owned or controlled by Shadow Pond LLC, or individuals not employed or managed by Shadow Pond LLC.

Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

Who is collecting Information?

When you use the Shadow Pond LLC website, you may be asked to provide personal information, which will be shared with Shadow Pond LLC. If you prefer not to share this data, you can choose not to provide it. Please note that we may use third-party services and link to other websites that may collect personal information. This privacy policy does not apply to those third-party services or websites, and Shadow Pond LLC is not responsible for their actions. For details on how they handle your data, please review their respective privacy policies.

Personal information we collect from you

Shadow Pond LLC may collect personal information from you when you visit our website, including your name (or company name), email address, phone number, physical address, and other details such as usernames and passwords. If you choose to register with Shadow Pond, you will no longer be considered anonymous, and we will be able to offer you a more personalized experience as a registered user or client. Additionally, if you contact us via our website or email, we may retain records of those communications.

Shadow Pond LLC also reserves the right to collect the following additional personally identifiable information through our website or other means:

  • Information required to install and use any new features we add to the Shadow Pond LLC website.

  • Additional personal or company details if you become a customer or client of Shadow Pond LLC.

  • Relevant payment and financial information (e.g., credit card details, bank account information, etc.) necessary for processing payments for our services if you become a customer or client.

  • Any other information that may help us serve you better.

If you believe any inaccurate or inappropriate information has been collected or shared through your use of our website, please contact a Shadow Pond LLC representative.

How we use your personal information

At Shadow Pond LLC, our primary goal is to provide you with the best possible services. We use the information you provide to enhance various aspects of our website and improve your overall experience as a user or client. Additionally, we may conduct research on user demographics and behaviors based on the data we collect. This aggregated information may be shared with our business partners or third parties for analysis.

We may also use your information to keep you informed about new services, products, or updates from Shadow Pond LLC.

Rest assured, we will never sell or rent your personal information.

How we share your personal information

Your information will only be shared with individuals directly employed by Shadow Pond LLC or those contracted to work on your specific project.

How we protect financial information

When you make a payment from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online website service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Security Protections

This Squarespace-hosted website is automatically secured with SSL encryption. Learn more about SSL. This added layer of protection helps prevent hackers and malicious parties from impersonating us and stealing your personal information.

However, it's important to remember that when you share information online, there is always a risk of that data being compromised. While we take every measure to protect your personal information, we encourage our clients and visitors to follow best practices for online privacy and security.

What are cookies and how do we use them?

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

How to contact us

If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at support@shadowpond.org.